Compliments & Complaints Procedure
Patients have a right to complain or compliment any satisfaction/dissatisfaction in service received from Botshilu Private Hospital.
The hospital will receive and recognise compliments or complaints in the following manner:
In-Person
Patients can register their compliment or complaint in person to the Client Liaison Department or Nursing Manager.
Over the Phone
Patients can register their compliment or complaint telephonically by contacting us on 012 798 7000
In Writing
Patients can register their compliment or complaint to info@phelangbonolo.co.za