Patient Feedback
Your experience tells us what our numbers cannot. Share it with us, see how we are performing, and read what other patients have said.
Patient Experience Scores
These scores come from the Patient Opinion Survey completed by patients after their stay. See the full survey results and how each score is calculated.
Overall Survey Score:
This score reflects the average rating given by patients across all aspects of their experience at the hospital. It encompasses feedback on reception, admission, doctors, cleaning, pharmacy, and overall assessment.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Reception and Admission Score:
This score specifically measures patients’ satisfaction with the reception and admission process. It includes factors such as the efficiency of registration, friendliness of staff, waiting times, and the clarity of information provided upon admission.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Nursing Care Score:
This score measures the patients’ perceptions regarding the quality of nursing care they received during their admission or healthcare experience. It evaluates various dimensions of nursing care, reflecting patients’ overall satisfaction and their assessment of the care provided by nurses.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Doctor Care Score:
This score evaluates patients’ experiences with the medical professionals who treated them. It encompasses factors such as the doctor’s communication skills, bedside manner, competence, and the effectiveness of the treatment provided.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Cleaning Score:
This score indicates patients’ satisfaction with the cleanliness and hygiene standards within the hospital premises. It includes feedback on the cleanliness of patient rooms, bathrooms, waiting areas, and other communal spaces.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Catering Score:
This score encapsulates the quality and satisfaction levels related to the food services provided to patients within our hospital. It reflects how well the catering service meets the dietary needs, preferences, menu choices, food quality and presentation, and the overall service from the catering hostesses during the patient’s stay.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Assessment Score:
This score represents an overall evaluation of the patient’s entire experience at the hospital, taking into account all aspects mentioned above. It reflects the patient’s holistic perception of the quality of care and services received during their visit or stay.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Share Your Experience
If you have recently visited Botshilu Private Hospital, please tell us how it went, positive or negative. Use the form below for any department. Your honest feedback directly shapes the care we provide, and every response is read.
Main Reception & Admission Survey
If you were recently admitted, please complete our short reception and admission survey. It takes about two minutes and feeds directly into the scores above.
Trouble with the form above? Open the survey in a new tab.
What Our Patients Say
Compliments & Complaints Procedure
Patients have a right to complain or compliment any satisfaction/dissatisfaction in service received from Botshilu Private Hospital.
The hospital will receive and recognise compliments or complaints in the following manner:
In-Person
Patients can register their compliment or complaint in person to the Client Liaison Department or Nursing Manager.
Over the Phone
Patients can register their compliment or complaint telephonically by contacting us on 012 798 7000
In Writing
Patients can register their compliment or complaint to info@phelangbonolo.co.za