Patients can register their compliment or complaint in person to the Client Liaison Department or Nursing Manager.
Send us a message
We’re looking forward to assisting you
Compliments & Complaints Procedure
Patients have a right to complain or compliment any satisfaction/dissatisfaction in service received from Botshilu Private Hospital.
The hospital will receive and recognise compliments or complaints in the following manner:
We understand that for many of our patients, this is the first time they have experienced having a procedure in day surgery. We hope to provide you with a clear explanation of what to expect from your visit to the Day Surgery Unit at Botshilu Private Hospital.