Botshilu Private Hospital is dedicated to delivering the highest standard of care to our patients. Through our thorough patient experience survey, we gauge each patient’s journey from admission to discharge, enabling us to identify areas for enhancement across all aspects. To facilitate your convenience, we have made the overall and detailed survey findings publicly available.
Botshilu Private Hospital is deeply committed to ensuring that every patient in our care receives nothing short of exceptional experiences throughout their journey with us. To achieve this, we have implemented a robust survey process that allows us to gather firsthand feedback from all our patients. This feedback loop is integral to our continuous improvement efforts as it provides invaluable insights into areas where we excel and areas where there is room for enhancement.
Each completed survey serves as a vital piece of data that contributes to our evolving understanding of our performance. These insights not only inform our current practices but also guide our future efforts to elevate patient experiences to new heights.
In essence, our commitment to patient satisfaction goes beyond mere rhetoric; it is ingrained in every facet of our operations. By leveraging the power of feedback and collaboration, we are dedicated to continuously improving the experiences of our patients, ensuring that they receive nothing but the best care possible.
74%
Overall Survey Score:
This score reflects the average rating given by patients across all aspects of their experience at the hospital. It encompasses feedback on reception, admission, doctors, cleaning, pharmacy, and overall assessment.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
69%
Overall Reception and Admission Score:
This score specifically measures patients’ satisfaction with the reception and admission process. It includes factors such as the efficiency of registration, friendliness of staff, waiting times, and the clarity of information provided upon admission.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
74%
Overall Nursing Care Score:
This score measures the patients’ perceptions regarding the quality of nursing care they received during their admission or healthcare experience. It evaluates various dimensions of nursing care, reflecting patients’ overall satisfaction and their assessment of the care provided by nurses.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
92%
Overall Doctor Score:
This score evaluates patients’ experiences with the medical professionals who treated them. It encompasses factors such as the doctor’s communication skills, bedside manner, competence, and the effectiveness of the treatment provided.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
98%
Overall Cleaning Score:
This score indicates patients’ satisfaction with the cleanliness and hygiene standards within the hospital premises. It includes feedback on the cleanliness of patient rooms, bathrooms, waiting areas, and other communal spaces.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
82%
Overall Catering Score:
This score encapsulates the quality and satisfaction levels related to the food services provided to patients within our hospital. It reflects how well the catering service meets the dietary needs, preferences, menu choices, food quality and presentation, and the overall service from the catering hostesses during the patient’s stay.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
74%
Overall Assessment Score:
This score represents an overall evaluation of the patient’s entire experience at the hospital, taking into account all aspects mentioned above. It reflects the patient’s holistic perception of the quality of care and services received during their visit or stay.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%