Patient Opinion Survey Results
Your voice improves healthcare. Please share your experience with us.
Complete your Patient Opinion Survey when received.
Share positive feedback celebrating exceptional care.
Raise concerns helping us improve.
Suggest ideas making care better.
Together, we create excellent healthcare everyone deserves.
Why Your Feedback Matters
Hospitals can measure clinical outcomes, infection rates, surgical complications, readmission rates, and mortality statistics. These metrics matter enormously for patient safety and clinical quality.
But numbers alone cannot capture patient experience, whether you felt heard and respected, whether staff communicated clearly, whether your pain was adequately managed, whether your dignity was maintained, whether the physical environment was clean and comfortable, whether your family was supported, whether the food was edible, whether you felt safe and cared for during a vulnerable, frightening time.
Only you can tell us these things. Only patients and families experiencing our care can identify gaps between the care we believe we’re providing and the care you actually received. Only honest feedback reveals where we excel and where we fall short.
Patient Opinion Surveys are voluntary and confidential. Your honest feedback drives continuous improvement ensuring every patient receives excellent compassionate care. Thank you for your participation.
Overall Survey Score:
This score reflects the average rating given by patients across all aspects of their experience at the hospital. It encompasses feedback on reception, admission, doctors, cleaning, pharmacy, and overall assessment.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Reception and Admission Score:
This score specifically measures patients’ satisfaction with the reception and admission process. It includes factors such as the efficiency of registration, friendliness of staff, waiting times, and the clarity of information provided upon admission.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Nursing Care Score:
This score measures the patients’ perceptions regarding the quality of nursing care they received during their admission or healthcare experience. It evaluates various dimensions of nursing care, reflecting patients’ overall satisfaction and their assessment of the care provided by nurses.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Doctor Care Score:
This score evaluates patients’ experiences with the medical professionals who treated them. It encompasses factors such as the doctor’s communication skills, bedside manner, competence, and the effectiveness of the treatment provided.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Cleaning Score:
This score indicates patients’ satisfaction with the cleanliness and hygiene standards within the hospital premises. It includes feedback on the cleanliness of patient rooms, bathrooms, waiting areas, and other communal spaces.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Catering Score:
This score encapsulates the quality and satisfaction levels related to the food services provided to patients within our hospital. It reflects how well the catering service meets the dietary needs, preferences, menu choices, food quality and presentation, and the overall service from the catering hostesses during the patient’s stay.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%
Overall Assessment Score:
This score represents an overall evaluation of the patient’s entire experience at the hospital, taking into account all aspects mentioned above. It reflects the patient’s holistic perception of the quality of care and services received during their visit or stay.
Excellent: 80% – 100%
Very Good: 70% – 89%
Good: 60% – 69%
Fair: 50% – 49%
Poor: 40% – 39%
Very Poor: below 39%